Portage County Job & Family Services is a government agency which exists to support and supplement community employers, educational systems, and community based social service systems. Please use the navigational sidebar on the left side of this page to see the programs we offer to help you personally.

 

The Portage County Department of Job and Family Services consists of Public Assistance, Child Support Enforcement, Child and Adult Protective Services and OhioMeansJobs Portage County. These departments interact with community-based social services agencies and other governmental agencies in helping children and their families, as well as adults over 60.

Access our Services From Home

The Department of Job and Family Services workforce determines eligibility and provides services to the community through employment programs, Cash Assistance, Food Assistance, Medicaid, paternity establishment, support enforcement, adult protective services, child protective services, foster care, and adoptions.

Questions regarding unemployment? While OhioMeansJobs is not the agency where you file a claim, we can answer questions and provide you with resources to help! Please click here. 

OMJ logo

All Unemployment Insurance fraud complaints must be reported to:

(800) 686-1555 (Option 1)

Fax documents to (614) 752-4808

JFS.Ohio.gov/Fraud to fill out an online complaint form or go to:

https://secure.jfs.ohio.gov/feedback/ouc/ouc-fraud/index.stm

 

2023 PREVENTION, RETENTION, AND CONTINGENCY APPLICATIONS ARE NOW AVAILABLE!

Portage County families who are looking for more information about the 2023 Prevention, Retention, and Contingency Program (PRC) should click HERE to visit the OhioMeanJobs PRC tab.If interested, follow the link to the PRC application and submit your application by email to Portage_PRC@jfs.ohio.gov.

 

Ohio Department of Job and Family Services Director Matt Damschroder visited our Portage County JFS offices in August 2023.

Ohio Department of Job and Family Services Director Matt Damschroder visited the Portage County JFS offices in August 2023. 

 
 

A flyer about kinship services

Non-Discrimination Statements:

SNAP AND FDPIR NONDISCRIMINATION JOINT STATEMENT

In accordance with federal civil rights laws and U.S. Department of Agriculture (USDA) civil rights regulations and policies, the USDA, its agencies, offices, and employees, and institutions participating in or administering USDA programs are prohibited from discriminating based on race, color, national origin, sex (including gender identity and sexual orientation), religious creed, disability, age, political beliefs, or reprisal or retaliation for prior civil rights activity in any program or activity conducted or funded by USDA. Programs that receive federal financial assistance from the U.S. Department of Health and Human Services (HHS), such as Temporary Assistance for Needy Families (TANF), and programs HHS directly operates are also prohibited from discrimination under federal civil rights laws and HHS regulations. 

Persons with disabilities who require alternative means of communication for program information (e.g., Braille, large print, audiotape, American Sign Language), should contact the agency (state or local) where they applied for benefits. Individuals who are deaf, hard of hearing or who have speech disabilities may contact USDA through the Federal Relay Service at (800) 877-8339. Additionally, program information may be made available in languages other than English.

CIVIL RIGHTS COMPLAINTS INVOLVING USDA PROGRAMS

USDA provides federal financial assistance for many food security and hunger reduction programs such as the Supplemental Nutrition Assistance Program (SNAP), the Food Distribution Program on Indian Reservations (FDPIR) and others. To file a program complaint of discrimination, complete the Program Discrimination Complaint Form, (AD-3027) found online at: https://www.usda.gov/sites/default/files/documents/ad-3027.pdf, and at any USDA office or write a letter addressed to USDA and provide in the letter all of the information requested in the form. To request a copy of the complaint form, call (866) 632-9992. Submit your completed form or letter to USDA by:

  1. mail: Food and Nutrition Service, USDA
  2. 1320 Braddock Place, Room 334, Alexandria, VA 22314; or
  3. fax: (833) 256-1665 or (202) 690-7442; or
  4. phone: (833) 620-1071; or
  5. email: FNSCIVILRIGHTSCOMPLAINTS@usda.gov.

For any other information regarding SNAP issues, persons should either contact the USDA SNAP hotline number at (800) 221-5689, which is also in Spanish, or call the state information/hotline numbers (click the link for a listing of hotline numbers by state); found online at: SNAP hotline.

CIVIL RIGHTS COMPLAINTS INVOLVING HHS PROGRAMS

HHS provides federal financial assistance for many programs to enhance health and well-being, including TANF, Head Start, the Low Income Home Energy Assistance Program (LIHEAP), and others. If you believe that you have been discriminated against because of your race, color, national origin, disability, age, sex (including pregnancy, sexual orientation, and gender identity), or religion in programs or activities that HHS directly operates or to which HHS provides federal financial assistance, you may file a complaint with the Office for Civil Rights (OCR) for yourself or for someone else.

To file a complaint of discrimination for yourself or someone else regarding a program receiving federal financial assistance through HHS, complete the form on line through OCR’s Complaint Portal at https://ocrportal.hhs.gov/ocr/. You may also contact OCR via mail at: Centralized Case Management Operations, U.S. Department of Health and Human Services, 200 Independence Avenue, S.W., Room 509F HHH Bldg., Washington, D.C. 20201; fax: (202) 619-3818; or email: OCRmail@hhs.gov. For faster processing, we encourage you to use the OCR online portal to file complaints rather than filing via mail. Persons who need assistance with filing a civil rights complaint can email OCR at OCRMail@hhs.gov or call OCR toll-free at 1-800-368-1019, TDD 1-800-537-7697. For persons who are deaf, hard of hearing, or have speech difficulties, please dial 7-1-1 to access telecommunications relay services. We also provide alternative formats (such as Braille and large print), auxiliary aids and language assistance services free of charge for filing a complaint.

This institution is an equal opportunity provider.

Staff Contacts

Name Title
Kellijo Jeffries Director, PhD, MSW, LSW